Rosebank College, the Independent Institute of Education (The IIE) is one of the leading private higher education institutions in the country registered with the Department of Higher Education and Training. For over 70 years IIE Rosebank College has delivered quality tertiary education to students across South Africa. Situated in bustling cities, IIE Rosebank College embraces the same vibrant environment which allows over 20 000 students to connect with the heart of the institution. Our exceptional growth is creating a once in a life-time opportunities to suitable incumbents.

Job Purpose:
As a receptionist, you will play a crucial role in providing high-quality experiences for students, staff, and  visitors. You will manage the front desk, handle communications, and support various administrative tasks to ensure smooth operations at the College.

Duties and Responsibilities:

• Greet and welcome visitors promptly and courteously.
• Direct visitors to the appropriate locations efficiently.
• Maintain accurate visitor records.
• Ensure the reception area is clean, organized, and welcoming.
• Answer incoming calls within a designated timeframe.
• Direct calls to the correct departments or personnel efficiently.
• Maintain accurate logs of calls and messages.
• Relay messages accurately and promptly.
• Update and manage office expense records and petty cash in line with College policies.
• Assist with bookkeeping and basic financial tasks as required.
• Support event planning and organization tasks efficiently.
• Ensure the timely procurement and management of office supplies.
• Deliver excellent customer service to all students, staff, and visitors.
• Promptly serve beverages to clients and address inquiries courteously.
• Handle all requests in a professional and efficient manner.
• Adhere to all health and safety protocols.
• Report any safety concerns immediately.
• Coordinate with cleaning staff to maintain a safe and clean environment.
• Ensure the reception area complies with health and safety standards.
• Maintain professionalism in all interactions.
• Respond to special tasks and requests with flexibility and efficiency.
• Adapt to changing tasks and responsibilities as needed.
• Work collaboratively with colleagues across departments.
• Communicate effectively with all stakeholders, ensuring clear and timely information exchange.
• Actively participate in team meetings and contribute to team objectives.
  

• Matric (Grade 12)
• Qualification in a higher certificate or equivalent in office administration is ideal
  

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment. 
• Effective communication skills

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.