Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide.
As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:
As a Customer Experience Administrator at IIE Rosebank College, you will be at the forefront of ensuring exceptional service delivery and maintaining positive relationships with our student community. This role plays a critical part in upholding our commitment to providing an outstanding educational experience for our students.

Duties & Responsibilities:

• Manage Customer inquiries: Respond to student inquiries and requests in a timely and professional manner, utilising various communication channels such as email, phone, social media and in-person interactions.

• Handle student complaints: Address student complaints and concerns effectively, investigating issues and working towards resolution while maintaining a high level of professionalism and empathy.

• Respond to queries submitted via website email.
• Respond to queries submitted through Hello Peter and social media platforms.

• Coordinate student feedback: Facilitate the collection of student feedback through surveys and other feedback mechanisms, analyse feedback data, and generate reports to identify trends and areas for improvement.
• Assist with student orientation: Support campuses with the planning and execution of student orientation programmes to ensure new students receive a warm welcome and have a smooth transition into college life.

• Collaborate with Cross-Functional teams: Work closely with campuses and other departments such as admissions, academic affairs, and student services to streamline processes and ensure a seamless experience for students across all touchpoints.

• Administer Customer Service initiatives: Assist in the implementation of customer service initiatives and programmes aimed at enhancing the overall student experience and satisfaction.

• Assist with Internal Communications and activations for IIE Rosebank College staff


Minimum Requirements:

Qualifications
Minimum
• Bachelor’s Degree (NQF Level 7) qualification in Marketing, Business Administration, Communications, Public relations or similar.

Advantageous
• Postgraduate Degree (NQF Level 8) qualification Marketing, Business Administration, Communications, Public relations or similar.

Experience
Minimum
• 2 years proven experience in a customer service or administrative role, preferably within the education sector.
• Excellent communication skills, both verbal and written, with a strong customer-focused approach.
• Ability to handle difficult situations with tact, patience, and professionalism.
• Strong organisational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software is a plus.
• A positive attitude, team player mentality, and a commitment to delivering exceptional service to students.

Rosebank College is an equal opportunities employer; however, EE and South African candidates will be preferred.