Join Our Team at IIE Rosebank College 

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide. 

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you. 

Join us on our journey of shaping futures! 

Job Purpose:

Co-ordinates, plans and schedules the day-to-day activities of ICT support staff and assists the team to provide technical and training support services. Provides on the job training to team members and feedback regarding job performance and progress. Co-ordinates systems installations and assists to retrieve stored data. Investigates and resolves system malfunctions or escalates accordingly. Liaises with staff to achieve effective problem resolution.

Duties & Responsibilities:

• Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc) to monitor up time requirements and ensure that systems are running optimally.
• Installs new servers when required.
• Coordinates the deployment of systems and infrastructure within the campus.
• Diagnose and troubleshoot hardware and software issues that are escalated from ICT Supports. 
• Maintains campus software licences and ensures that campus equipment is licenced correctly
• Ensures that critical and security updates are applied to servers and workstations.
• Ensure that the campus has the necessary IT support during regular operational hours.
• Coordinates campus IT staff activities. Oversees and allocates service desk requests accordingly.
• Has input in ICT Supports' leave requests, appraisals and KPA setting.

Minimum Requirements:

• Bachelor's degree in Information Technology/ Systems/ CCNA1 / MCSE / MCTIP
• At least 3 years’ experience as ICT Support/Service Desk agent and knowledge of Standard Operating Systems 

Key Competencies:

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment. 
• Effective communication skills
  

Salary:

Market related.

 
Enquires:  
For any enquires on this vacancy, you can send an email to: [email protected]. Please note CVs sent via email will be disregarded.

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.