DEBT COLLECTION AGENT

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

Dealing with low to medium risk debtors accounts. Responsible for reaching out to customers to collect payment for any outstanding account payments as instructed. Acts as the liaison between clients outstanding accounts and RC.

Duties & Responsibilities:

• Calling all allocated accounts
• Answering incoming calls
• Escalate queries to the relevant credit controller or team leader
• Clearly note all correspondence (verbal and/or written) on applicable debt collection system

Minimum Requirements:

Qualifications

• A Matric (NQF Level 4) is essential.

 Experience

• 3 years Debt Collection experience.

Key Competencies

• Deal with customers diligently, courteously and professionally while collecting payments (Excellent telephone manner)
• Ability to understand and read a statement, in order to identify overdue account
• Be concise and assertive, although also persuasive an patient
• Excel knowledge
• Customer service orientated, but debt collection comes first and some knowledge of CPA

Working Hours  

08h00am until 17h00pm, Monday to Friday. Saturday work is required according to operational needs.

Salary:

Market related.

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.